I really like that fact that Andy and I still ship direct orders in-house: we’re not currently using a fulfillment service. It means we can take that little bit of personal care with the packing, and we can correct minor order problems on-the-fly. We also get to see first-hand just what is going on. We see a surprising number of orders for multiple books, and it’s fun to track which books tend to sell with others. We also get the occasional surprise, like the order in the picture for 12 titles. Even more surprising is the fact that it was from Australia.
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